im just a teen and i had this shopify thing on that i dont even use anymore and i forgot to cancel it and it charged me 29 dollars i really need help i really needed that money please somebody help me
Hi, @jordan67 !
Thank you for your post, I’m happy to share some information with you.
We’re unable to provide refunds as per our Terms of Service. However, in this case, we may be able to make an exception. I’m unable to provide account-specific support through the Community Forums, but if you get in touch with us through the Help Center, we can review your request. When it comes to reaching out to our live support line, I’ll provide some steps here to make it easier:
- Head over to this link: Contact Shopify Support · Shopify Help Center
- Log in (recommended — you can do this even if you’ve closed your store) or select I don’t have an account if you’re unable to log in
- Select the support topic that best suits your inquiry (such as Account or Store settings)
- Scroll down to where it says Get support and select one of the available support options to connect with us
Please let me know if you have any other questions!