my store was recently falsely accused to fraud with scamming chargebacks and now my account is being terminated.
May I have my hard earned pay I put $3,200 into fulfilling those “fraud orders” and have proof and receipts of every order delivering to the houses of the customers so before my account is terminated for being a falsely accused scam may I please receive my payout so I can pay back my credit card due to me fulfilling my customers orders. Thank you.
Hi, @Amonresell .
Thanks for reaching out in our Community Forums.
I can understand your concern and frustration surrounding the situation, especially since a termination of an account can happen unexpectedly.
Do you currently have a support ticket open, and are actively communicating with one of our internal support team members? If this is the case, I encourage you to continue speaking with them via the open support ticket you have with us.
As much as we’d like to assist you with this matter, our Community Forums team do not have access to accounts or support tickets from our end, so our scope of support is rather limited here. For a bit of context, account-specific situations such as this one requires the help of an internal support team, as we would need to authenticate you against the correct account internally.
I appreciate you bringing this matter to our attention, and can understand that you’re eager to receive the proper support that you need. From here however, please refer to your current support ticket with our team as the team handling your case is best equipped to continue helping you.
If you don’t currently have a support ticket open with our team, you can navigate to our Help Center here in order to create one.