Stores which I had created before few month ago have 2 staffs in basic plan.
Is staffs are removed from basic plan for new stores?
Topic summary
Shopify has removed staff account access from the Basic plan, which previously allowed up to 2 staff members. Users upgrading from Pause and Build to Basic now receive warnings that staff accounts will be deactivated.
Current staff account limits:
- Basic Shopify: 0 staff accounts (previously 2)
- Shopify plan ($79/month): 5 staff accounts
- Advanced Shopify: 15 staff accounts
- Shopify Plus: Unlimited
A Shopify moderator confirmed the Help Center documentation is accurate, noting the AI chatbot provided outdated information. Stores created before the policy change retain their 2 staff accounts on Basic, but new stores or plan upgrades follow the new restrictions.
Multiple users express frustration, viewing this as a revenue-focused decision that forces merchants to upgrade to the significantly more expensive Shopify plan solely for staff access. The issue remains unresolved, with users requesting Shopify reconsider the policy.