Can I make my free shipping discount be based on my customer's total?

Shopify Discussion
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Topic summary

A merchant has set up automatic free shipping for orders over $49 subtotal, but encounters an issue: when customers apply discount codes, they still receive free shipping even though their final payment is below $49.

Desired Solution:

  • Base the free shipping threshold on the customer’s total (after discounts) rather than subtotal (before discounts)
  • Must allow discount codes to remain combinable with the free shipping offer

Proposed Solutions:

  1. Disable discount stacking - Uncheck boxes preventing free shipping from combining with other discount codes (rejected by original poster as this eliminates discount code usage entirely)

  2. Third-party app - Install Haptech B2B/wholesale app, which appears to offer more granular discount control based on screenshots provided

  3. Potential non-issue - One respondent suggests Shopify’s native discount system should already validate free shipping minimums against the post-discount total, and tested this successfully

Current Status:
The discussion remains unresolved. The last comment raises the possibility that a third-party discount app might be causing the unexpected behavior, rather than Shopify’s native functionality.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hi, this is my problem:

  1. My automatic free shipping discount kicks in when a customer has a $49.00 subtotal.
  2. The reason this is an issue is because sometimes the customer uses a coupon code which means that he / she effectively pays less than $49.00, but still gets the free shipping discount.
  3. The solution, as I see it, is to have my free shipping discount be applied based on my customer’s total rather than subtotal.

Does anyone know how to do this? Thanks in advance!

2

Hi @jsclingman
You can uncheck these boxes so it won’t be combined with other discount coupons

pawankumar_0-1735835334476.png
pawankumar_0-1735835334476.png927×234 5.7 KB

Please check if it can help you
Thanks!

1 Like
3

Thanks @pawankumar Unfortunately, I’m looking for a solution that will not require me to uncheck those boxes, but I appreciate your taking the time to mention that!

4

Hi @jsclingman

You can install this app to solve the above problems

Haptech: B2B/wholesale

Please see the images.

Haptech_0-1735874529237.png
Haptech_0-1735874529237.png1873×863 63.6 KB

Haptech_1-1735874555557.png
Haptech_1-1735874555557.png1848×862 91.1 KB

Haptech_2-1735875739836.png
Haptech_2-1735875739836.png663×679 25.1 KB

5

@jsclingman , if I’m not mistaken, Shopify’s native discounts validate the free shipping minimum requirement on the remaining total after product / order discounts have been applied. I just tested this and can confirm that as soon as a discount code is applied in checkout, the free shipping is removed.

Are you using a 3rd-party app for managing discounts that might not be doing this correctly?