Can I request a refund after forgetting to cancel my inactive plan?

Shopify Discussion
1

Hi,

i forgot to cancel my plan. my shop was inactive for months.

I’d like to use my right of withdrawal. I want refund for the bill that i’ve paid today.

thanks

2

After I’ve cancelled my plan, I learned that I’ve already billed. I live in UTC+3 timezone.

Please refund my bill.

3

Hi @mertyavasca

While Shopify generally does not provide refunds, we are happy to review situations on a case by case scenario. If you haven’t yet, please go through the steps to deactivate the store and then reach out to our authenticated support team to review your request for a refund.

To access our authenticated support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available support options.

4

Hi,

As i mentioned before, on 8 June 2023, 11:29 AM (UTC +3,Istanbul time zone) in the morning in my time zone, i got billed by shopify 37.76 $.

On the same day i cancelled my plan on and close my store on 17:00 PM, but after that i learned that i got billed already.

I got billed so early on that day , there was still time to cancel my plan and close my store. This is not right. I had still time to close my store.

So i want refund.

5

Hi @mertyavasca

Thank you for those details. Please follow the steps in my earlier post to reach out to our authenticated support channels for additional help with this. Our community support team is not able to review merchant accounts or approve refunds.