On check out am I able to require phone number AND email? I have to choose Email so we can send them more information when they purchase… but I’d like both. Select what contact method customers use to check out. Customers will receive order and shipping notifications configured in… Select what c…

Hey @ShowAloha . Thanks for reaching out. This is a great question. You can require your customers to provide their email and phone number within the checkout by navigating to Settings > Checkout and Accounts. Once you are there, you should see the options to require the customers email or phone n…

Hi @Ollie While this works in checkout, the customer phone number is never included in the PaymentSession request data Shopify sends to Payment App Extensions. Why is this so?

This doesn’t work for people who pick up at our shop. I need to be able to make them give us a phone number and email address so we can contact them immediately, and so far it looks like either or, which makes no sense to me. It’s like the designers of Shopify didn’t think that we would need both, b…

Hey @KristenDScott . Thanks for reaching out. Since I am unable to authenticate you for the store over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, I would suggest reaching out to our live support to have a fur…

This isn’t working in my store. Customers are still able to checkout without a phone number…What could be the issue?

Hey @Wood-Wrks . Thanks for reaching out on this thread. Just to gather some additional context, did you happen to navigate to Settings > Checkout to see the Customer Information section to ensure that it is required to have a Shipping address phone number? [16-58-17856-46206] Feel more than we…

Hello, In our case we have options to send products as gifts, we want to require both email and mobile for the customer (buyer) then under the shipping details mobile for the receiver of the products is it possible to ask for both email and number under customer contact

Hey @nd23123 . Thanks for reaching out on this thread. Just to gather some additional context, are you using a third-party application that assists you with sending products as gifts? I am just trying to get a better understanding of your online store setup so I can assist you accordingly. Lookin…

Hi Ollie! Appreciate the prompt response. I may have been a bit unclear so let me start over. We are a flower shop selling online and like any other business, some customers send gifts to other people. Currently in the checkout page we can only first, ask for the buyer’s Email/Mobile. Second is …

Hey [email removed] Nd23123 . Thanks for the quick response and providing that context. It is possible to require an email address and phone number by navigating to Settings > Checkout and changing the Customer contact method to require email only. After that is done, you can change the required cus…

Can I require phone number AND email to checkout?

Technical Q&A

Nanotekk January 8, 2024, 12:42pm 12

@Ollie

What about the above use case?

Topic		Replies	Views
How can I require both email and phone number at checkout? Payments + Shipping & Fulfilment	2	441	October 2, 2024
Adding a mandatory phone number on checkout Payments + Shipping & Fulfilment	24	4125	October 18, 2023
Mandate fields on checkout Store Design design , cart-page	5	656	April 5, 2024
Making Billing Phone Numbers Required a Checkout Payments + Shipping & Fulfilment	19	586	July 17, 2024
Phone # Required at Checkout for Local PickUp Order Payments + Shipping & Fulfilment	25	1066	August 7, 2025

Can I require phone number AND email to checkout?

Related topics