Can I require phone number AND email to checkout?

Technical Q&A

Topic summary

Main issue: merchants want to collect both email and phone at checkout.

What works now:

  • In Settings > Checkout (Checkout and accounts), set Customer contact method to Email, then require Shipping address phone number. This collects both for shipped orders. Screenshots were shared to illustrate these settings.
  • For gift scenarios, use buyer email + recipient’s shipping phone; some suggest using a cart note to collect extra recipient contact details.

Limitations and edge cases:

  • Local pickup: the shipping section disappears, and the remaining phone field is optional. There’s no built-in way to require both email and phone for pickup orders.
  • Apple Pay: does not pass a phone number even if required. If customers see errors, set phone to optional to avoid Apple Pay checkout issues.
  • Payment App Extensions: required phone isn’t included in the PaymentSession payload; advised to contact Partner Support. Unresolved.
  • Some stores still see checkouts without phone; double-check the “Shipping address phone number” requirement.

Status/outcomes:

  • No universal toggle to require both in all flows (e.g., pickup, Apple Pay). Feedback has been forwarded to developers. Several questions (auto-fill email, digital products needing both) remain open.
Summarized with AI on December 12. AI used: gpt-5.
13

Hey @Nanotekk .

Thanks for reaching out on this thread.

I appreciate the context that you have shared as that is very helpful! I highly recommend reaching out to our Partner Support to have a further look into this. Since I cannot view the extensions and set up of the online store in question, it would be best to speak with our Partner Support about the matter.

Let me know if you have any questions.