We just started using Shopify plastic gift cards. A customer redeemed it. We wanted to reload and resell the card, but the system says it’s already been used.
This doesn’t seem to make sense that gift cards would be a one-time use plastic?
Are we missing something?
You are not missing something.
The physical gift card is not reusable.
We ran into this issue when we switched to Shopify as well. We are less than impressed by Shopifys gift card function in general.
Quite odd! Majority of ours come back in perfect condition. It’s a waste to throw them out, horrible for the environment and greedy on Shopify’s end. We’ve been sticking thermal labels on the back with new QR codes, doesn’t look amazing but hey it’s right next to their logo so they can take the credit for the dodgy appearance
I know this is an old post but we reuse ours all the time.
how do you do it? is it a work around?
You can’t do it in Admin.
But there is a mutation in API – giftCardCredit - GraphQL Admin
You can add balance to any active card.
For example, Flow can do this. Or a custom App.
you can either reload it with more money or make a new code with a sticker.
