I have a retail shop and an online Shopify store. Is there a way to unify loyalty points across both?
Topic summary
Core Question:
A merchant wants to unify loyalty points between their Shopify online store and physical retail location.
Confirmed Solution:
Multiple respondents confirm this is possible with the right setup:
- Requires Shopify POS for the physical store
- Needs a loyalty app that supports both online and in-store transactions
- Customers must use the same email/account across channels for point synchronization
App Recommendations Provided:
Several loyalty app vendors offered their solutions:
- AiTrillion - free option with POS integration
- Dollarback - uses Shopify Store Credit, claims ~70% redemption rate (vs 18% industry benchmark), includes product page extensions showing potential earnings
- 99minds - tracks points across all sales channels in one place
- Loloyal - auto-syncs points, staff can look up customers by name/phone/email at checkout, offers 7-day trial with 40% discount code
Technical Note:
One app mentioned that Shopify POS has limitations with free product rewards, suggesting workarounds like discount coupons instead.
Status:
Discussion remains open with a follow-up question about handling offline purchases through POS or other billing methods.
1 Like
Hello, @William96
Yes, you absolutely can run a unified loyalty program across your Shopify online store and physical retail store — it just depends on the tools you use. Here’s what you’ll need:
1、A Shopify online store and a Shopify POS setup for your business.
2、A loyalty Shopify app that works with both online and in-store.
3、Make sure customers use the same email or account for both, so their points stay in sync.
Let me know if you need help choosing or setting it up!
Hi @William96 ,
Yes, you can use Loyalty program with both Online store and physical store using Shopify POS. You can check our app AiTrillion which you can use completely for free.
Hi @William96
Lesle this side, good to e-meet you - we’re building Dollarback, a loyalty solution that is based on Shopify Store credit. Store credit is supported on both Online store and POS and works seamlessly across both.
For example, here is a real configuration from one of the stores that’s running our app! As you can see - they have setup 3% for some collections and 5% for others + also segregated based on customer type to give a higher % reward for their VIP customers.
And here are the results they’ve been seeing in just the past month. ~70%+ redemption rate. For context, the industry benchmark is 18%.
We did a case study with the brand in question and now that’s hosted on YouTube!
Best part is that you can show exactly how much a customer would earn for purchasing a certain product from the store. The app has extensions for the product page, cart page, checkout (plus only), thank you page and also on account pages 
If you found my answer to be helpful - please mark it as a solution so that others may also find value from the same.
Thanks
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Richard from 99minds Gift Card & Loyalty here!
Yes, you can absolutely run a unified loyalty program across your Shopify online store and your physical retail shop. You just need the right loyalty platform that supports both.
I’d suggest checking out 99minds Loyalty Program software. It’s designed to help businesses like yours unify loyalty points and rewards across all sales channels. Whether your customers shop online through your Shopify store or make a purchase in your physical store, their loyalty points get tracked in one place.
This way, customers can earn and redeem points no matter where they shop, which creates a much better experience and encourages them to keep coming back.
Hi, @William96 hope my answer will be helpful.
You can use Loloyal for exactly this—it syncs points between the online store and retail location seamlessly. Once you install it on both your Shopify store and POS, customers can earn and spend points wherever they shop.
The setup is pretty straightforward. Your staff can just search customers by name/phone/email at checkout, see their points balance, and apply rewards on the spot. Everything syncs automatically, so no double work.
The only tiny thing is that Shopify POS doesn’t handle free products super smoothly, but there are easy workarounds—either create discount coupons worth the product value, or let customers grab the discount code on their phone from your online store.
It’s been working great! Customers love that they don’t lose points when they switch between shopping online and coming into the store. Makes the whole experience feel more connected.
Besides, here is setup guidance if you want to know anything specific about the setup! If you’re interested, click and enjoy a 7-day free trial, plus 40% off on your first month with this code: “LL40%OFF.” Shopify Apps
Sure. How about the current offline purchase through shopify POS or other billing methods?