Is there a way to run a report showing which credit card POS transactions were manually entered vs. Tap or Insert?
Our Tap & Chip 8358 is frequently (like every few hours) coming unresponsive. We got a replacement back in November so it should be working fine. I keep unpairing, resetting etc etc but in the meantime we are paying a higher % each time we have to manually enter a card to make a sale. I am trying to calculate the extra we’ve paid during this malfunctioning period that we shouldn’t be paying since it’s due to hardware issues on Shopify’s end.
Thanks for any direction!
To generate a report in Shopify that shows how transactions were processed, follow these steps:
- Log in to your Shopify admin.
- Go to “Analytics” and select “Reports”.
- Click on “Payment by type”.
- In the “Filter by” section, select the date range you want to generate the report for.
- In the “Filter” section, select “Shopify POS”.
The report will show you a breakdown of the payment methods used for all transactions during the selected date range. You can use this information to calculate the extra amount you’ve paid due to manually entered transactions during the malfunctioning period.
It’s important to note that Shopify’s payment processing fees are based on the payment method used, not the method of entry. This means that even if you manually enter a credit card payment, the fees will still be based on the type of card used and the location of the transaction.
If you’re experiencing issues with your Tap & Chip reader, it’s recommended that you contact Shopify support to troubleshoot the issue and potentially request a replacement device.
Hm. Something’s not right. When I run the report as you describe, I see
nothing that distinguishes manually entered vs. tap or chip transactions.
There’s a column for Payment Type and a column for Credit Card but nothing
more than this. Is there a place I could add a column that shows tap,
insert or manually entered cards?
Also, if you know where I could see the fees associated with each type of
card, I am not easily seeing this information on Shopify’s site. I remember
seeing it when we got set up with Shopify but now can’t find it.
Thank you for your help!
Lisa
We’ve had the same issue with our card readers unpairing. We bought all new readers so I know they are current. It seems like after the last couple of updates it started happening. Have you found a solution?