Hi @a2zheaven ,
I recommend giving Tawk.to a try – it’s an excellent, user-friendly live chat software that comes at no cost.
Topic summary
Main issue: Seeking a free Shopify-compatible support ticket system comparable to Zendesk (a popular helpdesk/ticketing platform).
Options suggested:
- Tawk.to: Free, user-friendly live chat tool. Suitable for real-time support, but not positioned as a full ticketing/helpdesk.
- MooseDesk: Newly launched (a few weeks old) Shopify helpdesk. Free at present, consolidates multi-channel requests into one ticketing system, includes performance analytics, and has a Shopify-native UI. Advanced features like Macros and AI are still in development.
Latest updates/commitments:
- The original poster plans to adopt MooseDesk and be an early reviewer.
- MooseDesk states early users keep lifelong access to all features available during the free period, even after paid plans start, plus extra perks (e.g., seasonal gifts, partner discounts).
- Earlier messaging suggested upcoming advanced features might be free for early adopters; later clarification narrows lifetime access specifically to initial free features.
Outcome/status:
- A practical path forward identified (try MooseDesk; Tawk.to as an alternative for live chat). The question appears resolved, with some nuance around which future features are included in lifetime access.