Can I start selling after uploading ID for address verification?

Shopify Discussion
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Screenshot 2022-06-21 at 13.03.09.png
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I got this message. it sais i need to upload a document that proves I live at the adress i provided. i upload my ID and this icon doesn’t change. Meaning i’m not sure if it was submitted correctly and if i can start selling.

Does anyone know the answer to that one?

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Hi @matar697

Welcome to the Shopify Community!

I understand that you are trying to submit verification documents for Shopify Payments, but are running into some issues. Thanks for providing the screenshot, it’s helpful to fully understand what is happening.

Usually that red message in your admin would indicate that there was a problem verifying the documents you submitted. When you click the ‘Submit Document’ button it should bring you to a page where it asks for specific documents. You mentioned that it was asking for proof of address is that right? When did you last submit these documents?

Here are some general guidelines to follow when submitting a proof of address document:

  • The name and address must both be visible on the document.
  • The name and address need to match the information on your Shopify Payments account. Keep in mind that the address you entered for your Shopify Payments account might be different from your store address in Settings > Store Details.
  • Ensure the document is not covered or blurry in any way as this renders it invalid.
  • For Utility Bills and Bank Account Statements, the document cannot be older than 6 months.

If you can provide me with your Shopify Payments region, I can let you know more precise information on what documents can be accepted by our verification team. We also have more information about Shopify Payments requirements here on our help center.

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So I’m based in Germany so I guesse the region is germany.

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and i submitted the documents yesterday

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Hey @matar697

Thanks for getting back to let me know you are based in Germany, and that you submitted the documents yesterday. As it has only been one day, it’s possible that it may take more time however I would like to double check just to make sure. When you click the ‘Submit Document’ button, does it give you any more context?

Did this red error message only appear in your admin after you submitted the documents? If so then it is likely that the documents you submitted were rejected and you will need to re-submit, making sure to adhere to the accepted document list below. Keep in mind that the address document must visibly show your name and home address:

  • Official Steuer-IdNr. document, showing name, address, and full Steuer-IdNr.
  • Anmeldebestätigung Meldebescheinigung (Proof of residence).
  • Wohnungsgeberbestätigung oder Vermieterbescheinigung (Landlord letter).
  • Utility Bill - Must be dated, and cannot be older than 6 months.
  • Bank statement - Must be dated, and cannot be older than 6 months.
  • Mortgage statement - Must be dated, and cannot be older than 6 months.
  • Other government issued document.

If you did submit one of the above documents, and the system still rejected it then I would recommend reaching out to our support team by using this link here. Here on the Shopify Community we don’t have account access. However using the link above we can authenticate you as the Account Owner and discuss the next steps to take. Please do not upload or attach any documents here, as they will be publicly available.