I just placed a test order on my store, and I received the confirmation email from my store, as well as 2 additional Shop emails; one to track using Shop (the confirmation email has that option), and also a “what’s next” email promoting Shop. I did not sign up for shop during the order and find these a bit aggressive. How can I turn that off so customers don’t get these promotional emails from Shop? Thanks for any help
Hi @WineLife
Can’t say I have come across these emails. But here are some locations to check.
- Settings > notficications > customer notifications
- Shopify Messaging App (If you have it installed)
- Shopify flow app. There could be a Shopify flow that is activated that is triggering these emails.
I will I could help, but without seeing what the email looks like or the backend, it’s hard to say. Happy to take a closer look if you like.
These are from the Shop App, not from your store, so you don’t have any control over that. Turning this off is within the customer’s account settings, not the merchant’s. You don’t have the authority to change whether or not a customer gets a Track with Shop email, especially if they want it. It’s their app. It’s their setting. You wouldn’t be able to disable how an Amazon customer gets their Amazon App notifications. It’s no different here. For a customer-facing setting, the customer needs to adjust their settings:
What you can change is the settings with your Shop app in Admin, such as posts, offers, campaigns, and reviews:
Disable this setting in Checkout:
And disable this in Shipping and Delivery:
Just as @Maximus3 has explained here, it’s a decision from the customer’s side not the merchant’s so they will have to disable it from their own end