Hi, I recently paid for a yearly subscription on the wrong Shopify account. Is there any way I can have that payment applied to my active Shopify account? I don’t know what to do to solve this. Hoping someone will read this and help.
Warmest,
Wills
Hi, @Willsyb .
Welcome to the Shopify community. We appreciate you sharing your question here.
I understand that you’ve paid the yearly subscription on the wrong Shopify account and are looking to have the payment applied to your active Shopify account.
Our team will need to take a closer look at your account(s) to determine if/how the subscription credit can be applied. Since we do not have access to authentication tooling and are unable to provide account-specific support, I recommend creating a support request via the Shopify Help Center.
How to contact Shopify Support:
- Log in to your account via the Shopify Help Center.
- From the topics provided, select Account > Plans and billing.
- On the following page, scroll down to Get Support to view our available support options.
I’d love to gain more insight into the active Shopify account you’re working on. Have you already explored options for Black Friday? If not, give our Black Friday Checklist a read as it can help ensure your store is prepared for increased traffic and sales.
I look forward to your reply.