Can I transfer my domain after closing my account?

Shopify Discussion
1

Hi guys :slightly_smiling_face:

I purchased my domain through shopify, I have since closed my shopify account. I want to take domain with me is this possible?

I can not get into my account to select the domains tab?

Any ideas as this is quite urgent?

Thanks in advance :slightly_smiling_face:

Amanda

2

Hi @mandyp1960
If the account is closed, send an email to the merchant support team and they should be able to assist with the transfer.
https://help.shopify.com/en/support/login

3

Hi there, @mandyp1960 !

Thank you for your post.

If your account is closed and you no longer have access to it, you can contact our live support team for assistance with your domain. We can provide temporary access to your account in order for you to transfer your domain away from Shopify (as long as you don’t have any outstanding invoices). When it comes to reaching out to our live Support line, I’ll provide some steps here to make it easier.

  1. Head over to this link: Contact Shopify Support · Shopify Help Center
  2. Log in (recommended — you can do this even if your account is closed) or Continue without logging in
  3. Select the support topic that best suits your inquiry (such as Account or Store settings)
  4. Scroll down to where it says Get support and select one of the available support options

Once you’re connected with a Support Advisor they’ll be able to look over your account and get you set up to transfer your domain.

I hope this helps! Please let me know if you have any other questions.