Hi! Sorry to comment on this after so long, but I am having an issue with the payment reminders not being sent. We make a lot of use of draft orders and we’d like to be able to send our customer’s an automatic email when the due date for payment passes, but all of the internal testing we’ve done hasn’t resulted in any emails being sent.
We’d ideally like for the following to happen:
Draft order is created
Customer is emailed the draft order invoice with payment being due within 7 days of the invoice being sent
If 7 days have passed then the customer receives an automatic Payment Reminder email notification
From everything I’ve found this should work by just setting the payment due date on the draft order and sending the invoice, without needing to toggle on the payment reminder. I’ve found where that payment reminder can be edited but no other settings beyond that.
Is there some other setting I’m missing or something else that needs to be enabled?