Hey, I want to build a flow to send out payment reminders to customers for unpaid orders. I came as far as to the point of finding the right trigger. However with the action I am stuck. I can only find the option to send internal mails to staff, not to customers. resending the order confirmation w…

Hi @adrianomano , You can send email automation for abandoned checkout or abandoned carts easily by our Email marketing Avada App quickly. If you want to send it by Shopify, you can check the guide below : The Shopify admin keeps the abandoned checkouts for 90 days. Every Monday, if abandoned che…

HI AvadaCommerce, thanks for you reply. Sorry for the confusion. But I am not talking about abandoned carts. But about people who bought using payment method “Bank-Transfer” and then remain unpaid orders. thank you, Adrian

Hi Adrianomano, Currently, Flow can only send emails to internal/specific email addresses and not to Customers. However, the Flow and Payment Reminders team are working on how to better support payment reminder notifications through Flow, so check back for updates in a little while. Hope that help…

Hey @adrianomano , If you want to save time and especially not lose track of your unpaid orders, I would recommend our app Kindly the Payment Reminder . Among other things, it offers you a clear dashboard with all your pending orders, a report about the success of your payment reminders, and a varie…

The payment reminders solution is now live through Settings / Notifications / Payment Reminders

Dear Paul I tried this but it doesn’t work… Automatically email customers on or after the due date for unpaid orders. What is the due date for a bank transfer? I don’t know how to set it up… I tried without due date but the email was never send… Best regards Elise

Hi Elise, You can add a due date on the order by adding payment terms to the order. If the order already exists, click “edit” in the red box below and select the due date (you can also select a fixed date) [Screenshot 2023-03-09 at 12.30.54 PM.png] [Screenshot 2023-03-09 at 12.31.17 PM.png] I…

“In a little while”… a year later and still no sign of this implementation in Shopify Flow.

See below. The ability to send payment reminders through Flow was added quite awhile ago. Flow is not implementing a generic system to email customers outside of partners and Shopify Email, or specific actions to send a certain type of email (like Payment Reminders)

Can I use Flow to send out payment reminders to customers with payment pending?

Shopify Plus

elise4 March 8, 2023, 10:03am 6

Hello

I have the same request.

Did you find a solution ?

THanks

Elise

Topic		Replies	Views
Send Mail Prepayment Orders a Payment Remeinder with Flow Shopify Plus flow	7	151	March 21, 2024
How to automate unpaid invoice reminders? Shopify Discussion troubleshooting	4	249	December 9, 2025
Payment Email Reminders Shopify Apps third-party-apps , shopify-apps	0	46	August 22, 2024
Shopify Flow: daily “until paid” reminders + 5-days-before due (loops? scheduled time? order context?) Shopify Plus customizations , troubleshooting , shop-performance	7	204	October 28, 2025
Automated Reminders Payments + Shipping & Fulfilment design	3	150	December 8, 2025

Can I use Flow to send out payment reminders to customers with payment pending?

Related topics