The discussion centers on automating payment reminders for unpaid orders in Shopify, specifically for customers using bank transfer or purchase order payment methods—not abandoned carts.
Initial Problem:
Users wanted to send automated payment reminders to customers with pending payments but found Shopify Flow could only send emails to staff, not customers.
Solution Evolution:
Key Implementation Details:
Current Challenges:
One user successfully configured reminders using Flow, though specific implementation details weren’t shared.
Hi Elise,
You can add a due date on the order by adding payment terms to the order.
If the order already exists, click “edit” in the red box below and select the due date (you can also select a fixed date)
If you are creating the order from draft orders, you can click “payment due later” and add payment terms to the order directly.
