Can I use my SSN to verify my online store balance?

Payments + Shipping & Fulfilment

Topic summary

Question: A merchant asks if they can use their SSN (U.S. Social Security Number) to complete “government ID verification” for Shopify Balance/Shopify Payments, since their passport is expired and they don’t have a driver’s license. They need a fast resolution.

Response: Support explains verification requirements differ by region and they can’t provide account-specific guidance in the public forum. They do not confirm whether an SSN will be accepted for ID verification.

Next steps provided (actionable):

  • Go to the Shopify Help Center link.
  • Log in to the account.
  • Choose a relevant support topic (e.g., Account or Store settings).
  • Scroll to “Get support” and select a live support option to reach Shopify Payments specialists.

Status: No resolution within the thread; outcome depends on direct contact with Shopify support to review the account and regional requirements. Open/ongoing.

Summarized with AI on February 1. AI used: gpt-5.
1

I was wondering if I could use my ssn to verify my shopify balance because it says government id verification and a ssn is a form of that because my passport is expired and I don’t have a drivers license and I really need this to work and it’s been days I really need help so please reach back to me as fast as possible I’m just hoping y

2

Hi there, @Novaztar !

Thanks for getting in touch. The specific requirements for Shopify Balance and Shopify Payments vary by region. Since I’m unable to provide account-specific support via the Community forums, I won’t be able to tell you exactly what will be accepted. However, if you get in touch with us via the Help Center, we can take a look at your account and let you know what our Shopify Payments team recommends. When it comes to reaching out to our live support line, I’ll provide some steps here to make it easier.

  1. Head over to this link: Contact Shopify Support · Shopify Help Center
  2. Log in
  3. Select the support topic that best suits your inquiry (such as Account or Store settings)
  4. Scroll down to where it says Get support and select one of the available support options

Please let me know if you have any more questions!