Thanks for reaching out!
We are primarily users of Shopify’s *POS *system and duplicate customer
creates a problem at the register when customers would like to make a
return or exchange and have misplaced their receipt. The cashier may have
to comb through past orders of several customers to find the order, reprint
the receipt and then scan the QR code to use it for payment. It’s very
cumbersome.
Why duplicates are being created is not clear to me. I thought cashiers
must have been having trouble locating customers, but there are SO many
duplicates that I don’t think this is the case.
Regarding customers using different credit cards - does this apply only to
online ordering or also to POS transactions? i.e. if an existing customer
comes to the reg, the cashier pulls up their customer record and adds them
to the order and the customer uses a different card than the last time,
will this created a new customer record?
We do have customers with multiple emails, so it would be helpful to be
able to add more than one email to a customer record.
Thanks!