Can two or more people use the Point of Sale features and a card swipes at once?
Example, recent busy night, we wanted to have two checkout locations at the same address to speed up the process. However, only one of us were able to log-in and use the POS system and card swiper at a time. Another example: Selling at the store and at another location as a pop-up on the same day.
Currently using Shopify Basic Plan
Locations maybe?
Or do I need to upgrade my plan?
thanks for any help
Hey @Sjmjune ,
Welcome to the Shopify Community!
I have just been in touch with our Retail team who have asked for some further context around your situation. If you could please reply to this thread answering the questions below, we will be able to provide you with the most accurate answer to your query:
Are you using two separate mobile devices and two separate card readers?
Are the store and the popup separate locations?
I look forward to hearing from you!
Me: 2 different answers -
yes
thanks for helping
Thanks for proving us further context around your query @Sjmjune .
The Retail team has advised that you can only have one person processing transactions / one card reader connected to the POS app at once, but you can have as many separate POS devices (each with their own card reader connected) at a location at once. This means you could have say, 5 “registers” aka 5 different iPads, each with its own Chipper 2X card reader. With regard to the pop-up question, you’ll want to make a new location for that, because the location address is what dictates taxes collected.
Let me know if you have any further questions or want me to clarify anything further!
As you’re utilizing a POS channel, you may be curious in learning more from Shopify’s own Retail team. I’ve attached the course below should you be interested:
Thanks. We are testing this out again tomorrow.
2 locations, 2 chip readers, same day
I’ll post an update.
Appreciate the quick responses.
My pleasure @Sjmjune , don’t hesitate to reach back out if you require any further assistance as you continue to work on your store!
All the best,
Can I tag onto this question and ask whether there is an additional charge to have multiple members of staff on seperate devices in the same shop?
We are looking to take on the paid EPOS and use it with 3 iPads in store so we can serve multiple customers
Hello! I am curious yo know if this worked for you? As I find myself I’m a similar situation.
Thanks in advance! 
Did it work for you ? I’m doing the same this week ?
The only extra cost I incurred was buying additional card swipers for each “register”. I purchased a pre-owned one on Facebook Marketplace.
It worked.
It worked. I now have 3 card swipers. Each can be used at same event.
Hi. I’m exploring… and still find the “explanation” confusing: “The Retail team has advised that you can only have one person processing transactions / one card reader connected to the POS app at once, but you can have as many separate POS devices (each with their own card reader connected) at a location at once”. Sjmjune, you indicate that you now have 3 cards swipers (at same event). I have not physically seen this in action, so my question is: Can all 3 of your swipers be used at the same time (with Shopify POS Lite)? Or, does each swiper have to take their turn accessing your POS Lite? This is confusing, as I understand that with Lite, you only have 1 staff member account. Or, do you log all 3 of your swiper devices in using the 1 staff member account? Just looking for rock-solid clarity. I am planning for a trade show.
Haven’t done this in awhile but I think this is how we did it.
POS Basic.
Each person had their own device to run the Shopify app (ipad, Phone or computer).
Each person had their own log-in (I added them as Users in Settings).
Each person had a credit card swiper.
I can’t remember if I had to set-up different locations in Shopify settings and have each person choose a different location even though we were all at the same event.
Hope this helps.