For No Fault Of My Own, Fraudulent Activity Was Flooding My Shop And Now My Account Is On Hold And I Have Orders That I Have To Fill, For How Long Will My Store Be On Hold? And Will Or Can My Shopify Pay Gate Be Restored?
Hi, [email removed]All3nzsince78!
We understand this is a difficult position to be in as a business owner. I would recommend reaching out to our Shopify Support Team who can escalate your ticket to the appropriate team so they can provide you with the answers to your query and work with you to resolve this!
I Did That An No Help I Need To Speak To Someone Fast
Did you take any steps to reduce the fraudulent orders coming into your shop? As far as I know, if your fraudulent transaction is over a certain percent, you will lose or have your payment gateway frozen. Are you dealing with high risk products?
I Froze I Didnt Know What To Do It Said To Fill Orders So I Did, Because
Everyone Wasnt Fraudulent
Yes It Was A Lot Of Fraudulent Activity But I Stopped All Orders
Now Im Waiting For Them To Unfreeze The Account