Can no longer remove items from customs form

Payments + Shipping & Fulfilment
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1

Hello! It seems Shopify has updated something with the customs form section when buying shipping labels within Shopify.

When clicking “edit customs information”, I can no longer remove items from the customs form. This is an essential step when purchasing a small packet envelope from Canada, which can’t have more than 8 customs lines. When this happens, I simply edit the customs form, remove some items, and combine them with others. For example, if a customer orders 9 stickers, I’ll remove one of the stickers and add the value/weight to one of the other 8 stickers. This option is now completely gone, and I’m not sure why they would get rid of this feature.

Also, when an item was free (like a bogo sale,) shopify now puts the value at $0 instead of the original price, so all sale items have to be manually entered when purchasing shipping labels.

Any help appreciated. Thanks!

1 Like
2

Same issue here! Literally keeping us from sending international orders on multiple items.

2 Likes
3

We have escalated this issue with Shopify support also and would advise everyone to do the same so they know that by removing this button/feature it is impacting many businesses and needs to be rectified.

1 Like
4

If the customer got one free why would you need to change the price? Just curious.

5

It’s because I can’t actually purchase the label until the $0 field is filled in. Shopify thinks it’s now “empty”. It just adds a tedious step on each order.

6

Geesh

1 Like
7

It seems to be fixed for me! I can now remove items.

8

Mine works now! is yours fixed?

1 Like
9

Yes finally!

I was having to split fulfillments to get around it!

all good here now.