Is anyone else getting a window saying ‘‘There’s a problem loading this page’’ when trying to contact Shopify support? Been getting this for two days in a row now, very frustrating
Hi @commetaa . You can perform the following simple steps in the hope of receiving prompt support from Shopify:
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Clear browser cache & cookies
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Try a different browser
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Check Shopify’s status page: Visit the Shopify Status Page to see if there are any ongoing issues that might be affecting the platform.
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Use the Shopify mobile app: Some users have reported that accessing the Shopify admin or support through the mobile app works even when the desktop version does not.
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Contact through alternative channels: try contacting Shopify support via their social media channels (such as LinkedIn or Facebook) or through direct email if available.
If none of these steps work, it might be a temporary issue on Shopify’s end, and waiting a while before trying again could be the best option.
Best wishes.