Can not access Shopify support, anyone else?

Shopify Discussion

Topic summary

Access issue: A user cannot reach Shopify’s support page, repeatedly seeing “There’s a problem loading this page” for two consecutive days.

Suggested troubleshooting and workarounds:

  • Clear browser cache and cookies.
  • Try a different browser.
  • Check the Shopify Status Page for any ongoing incidents.
  • Use the Shopify mobile app to access the admin or support as a workaround.
  • Contact Shopify via social media channels or direct email if available.
  • If none help, it may be a temporary platform issue; wait and try again later.

Outcome: No confirmation of a fix or official cause. The discussion remains open, with the above steps offered as interim guidance.

Summarized with AI on December 25. AI used: gpt-5.
1

Is anyone else getting a window saying ‘‘There’s a problem loading this page’’ when trying to contact Shopify support? Been getting this for two days in a row now, very frustrating

2

Hi @commetaa . You can perform the following simple steps in the hope of receiving prompt support from Shopify:

  • Clear browser cache & cookies

  • Try a different browser

  • Check Shopify’s status page: Visit the Shopify Status Page to see if there are any ongoing issues that might be affecting the platform.

  • Use the Shopify mobile app: Some users have reported that accessing the Shopify admin or support through the mobile app works even when the desktop version does not.

  • Contact through alternative channels: try contacting Shopify support via their social media channels (such as LinkedIn or Facebook) or through direct email if available.

If none of these steps work, it might be a temporary issue on Shopify’s end, and waiting a while before trying again could be the best option.

Best wishes.