Can not Access Shopify Support

Shopify Discussion

Topic summary

A store owner is unable to access Shopify support and encounters an error page whenever attempting to do so from their store dashboard.

Issue Details:

  • Multiple access attempts have failed
  • An error screenshot has been provided showing the problem
  • The issue persists despite repeated tries

Current Status:

  • The user is seeking assistance to resolve the access problem
  • No solutions or responses have been posted yet
  • The discussion remains open with the core issue unresolved
Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hi,

Whenever I try to access Shopify support from my store, Smart Battery Bar, I encounter the error page shown in the attached screenshot. I’ve attempted multiple times, but I still can’t access support.

Could you please help me resolve this issue?

Thank you,

shopify support error.png
shopify support error.png1893×961 30.2 KB