I tried to add bank account to shopify payment, but when I click the button, it always shows a pop up window : You need to set-up two-step authentication before adding a bank account.
Sign out and login again, issue still existing
But I have turned on the 2 step authentication already. any solutions?
Hi there, @MightyAirTools .
Welcome to the Shopify Community, and thanks for sharing your question.
Providing a bit more context, to use Shopify Payments to accept payments, it requires you to activate two-step authentication. Two-step authentication helps prevent security breaches that can lead to misdirected payouts and other financial losses. Without two-step authentication activated, your account will be less secure and your payouts might be placed on hold.
Could you retry these steps once you’ve cleared your cache and cookies, or using a different browser?
I tried Brave browser to try and it didnt work, and then switch to firefox, issue still exiting after clear browsing data. Sorry I forgot to mention the two step authentication have been activated in my store. But I still can not add bank account with a pop up window : You need to set-up two-step authentication before adding a bank account.
Thanks for trying those methods.
We recommend getting in touch with our authenticated Support, so we can take a closer look into your account and assist you further. You can create a support request through the Shopify Help Center to chat with a Support Advisor.
Ok Will try Thanks
I’ve been having this same issue for hours.
I don’t know it is bad luck or ? I actually have a store is running good
and opened 4 years ago, remembered at that time, no issue like this. This
is my 3rd store, and my 2nd store which been reactive this month, and get
the domain connection issue, it has been 10 days until now with no response
and resolution.
Shopify really need to improve
Mate, I’ve been having the same exact problem for the last 2 days it’s an absolute joke!.. I spoke to an advisor and they told me it’s a known issue on their end and they are working to resolve it so Yh I won’t be getting my hopes up anytime soon
I didnt open new store over 3 years , dont know shopify has became so … dont know how to say.
How long has this issue been happening with you ??
I am in the early stage, now is around 12 hours. This is a brand new store.
Thinking if I can use strip as a alternative payment method.
Another issue is we even don’t know who can talk to administrate shopify.
Following this thread. I’ve just created one and still seeing the same issue 12 hours and more later.
the support team just notice me that the issue have been resoloved. you guys can try it
I am having same issue even now. Seems I might look for an alternative. Too disappointed!
Still the same f***ing thing.. how hard can it honestly be to fix this issue ffs its not like we are asking for these people to take blood out of a stone sort your bleepe out Shopify
They had nooo problem taking money out of accounts for the monthly subscription though right..
Are you up and running now? I’m still getting the 2FA pop up.
You are correct !!!’
My account is fixed and I was able to add bank acccoint to the store
I have another ticket with them about domain connection error, 12 days since now, no response nothin. I totally understand your feeling.