Can not find my domain name in Shopify managed domains

Shopify Discussion
1

Hello,

I purchased my domain through Shopify. In the domains section, it’s shown only in the primary domain (status: connected, provider: Shopify), but not in the Shopify managed domains. How to solve it?

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2

@RaniaMousa

sorry for that issue can you please contact the Shopify help center

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Hi, @RaniaMousa .

Thanks for reaching out here in the community with your question!

I understand you’ve purchased your domain through Shopify, the domain status says connected but it’s not appearing within the Shopify-managed domains section.

In order to have this resolved for you I’d like to point you in the direction of contacting our Live Support team for best next steps. Our Support team can be reached via chat, email or scheduling a call-back for phone Support. The reason I suggest this option is that we are not able to authenticate your account or provide account specific information via our Community Forums. Our Support team can take a closer look within your domain settings to ensure it is setup correctly. I’ll share the steps below on how to contact our team.

How to contact Shopify Support:

  • Head over to our Contact Shopify Support page and login or select your store.
  • Enter a topic in the search bar and select Search.
  • On the following page, scroll down to Get Support and select Continue.
  • You’ll then be presented with options to contact our Support team.

Please feel free to reply to this thread if you experience difficulties contacting our team. I’ll be more than happy to help you out.

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