Hi. I just purchased Theme from templatetrip.com . after import the theme is not like demo that i see, and I haven’t change anything in the code. Is there a way to tell the creators to get this fixed? Maybe Shopify can help with the communication ?
i try to contact them many times …
Regards,
Hello @fordremsua
If you have imported the theme and it is not working as expected, you can contact the theme support team for assistance. Usually, the theme developer should provide documentation or support to help you set up the theme as per the demo. You can check the theme documentation or support section on the templatetrip.com website for any instructions or contact information.
You can also contact Shopify support and explain the issue you are facing with the theme. However, Shopify support may not be able to directly communicate with the theme developer on your behalf. Still, they can guide you on the best course of action or suggest some troubleshooting steps to resolve the issue.
Additionally, before contacting either support team, it’s recommended to double-check that you have imported the theme correctly and that your Shopify account is compatible with the theme requirements.
I have already said that I have tried to contact them but no response
look how it look the website
