Hello I received a notification that my bill payment wouldn’t go through and I have my PayPal connected.
Must my PayPal have an active balance? It is currently linked to my bank account and usually will take payments from there.
I am located in Canada.
Hi there @MJMac !
Thanks for letting us know about this.
In cases like this, in order to get more info on why this payment might have failed, you’d need to reach out to PayPal support.
Would you previously have been able to use PayPal as a billing method for your store okay before now?
There is likely not much more we’d be able to determine from here in Shopify, but feel free to share any error messages or screenshots of what you see when a payment is attempted so we can check this out with you.