Thanks for sharing this, @jtritt !
I appreciate how frustrating this situation must have been for everyone involved, and I want to assure you that our developers are aware of the feature request. I’ve added to the feedback that it would be helpful to have control over whether notifications are sent for new purchases and not just for refunds/exchanges.
It’s examples and feedback like this that helps us improve the platform for everyone, so I’m grateful for both of you taking the time to share your experiences here.