What a b.s. and useless answer. This process DOES NOT WORK.
Topic summary
A customer purchased from a Shopify-hosted store (Martozi.com) using Affirm financing but never received the product or shipping information. The store has since gone offline and is unresponsive.
Key Challenge:
- Payment through Affirm (not credit card/bank) limits access to standard fraud protection
- Affirm is reportedly difficult to work with on dispute resolution
- Customer cannot prove non-delivery to support their claim
Shopify’s Response:
- Platform cannot intervene in merchant operations or order fulfillment
- Directed customer to fill out a “Report An Issue” form
- Recommended contacting bank/payment provider (Affirm) for fund recovery
- Cannot share investigation findings due to legal restrictions
Ongoing Issues:
- The complaint form reportedly doesn’t recognize the order URL
- Multiple frustrated users express dissatisfaction with Shopify’s limited ability to help fraud victims
- Some commenters criticize Shopify’s merchant screening process
Status: Unresolved. The customer has limited recourse beyond pursuing the dispute with Affirm and filing a complaint form that may not be functioning properly.
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