Our accouunts person has asked if the shopify payout notification email can be changed to accounts email address.
But if i change the email in the profile all the sales equiries from the site then go to accounts.
Is there a way to have the shopify payment notification email be sent to our accounts email address and when a customer clicks on please enquire it sends this to our sales email address?
Topic summary
A user is seeking a way to route Shopify payout notification emails to their accounts department’s email address, while keeping customer sales inquiries directed to a separate sales email address.
Current limitation: Changing the email in the Shopify profile affects all notifications, causing sales inquiries to also go to the accounts email.
Desired outcome:
- Payout notifications → Accounts email
- Customer inquiries → Sales email
Status: The question remains unanswered. Another user has commented with the same issue, indicating this is a common need without a clear solution yet.
1 Like
I also have this same situation. Were you able to find a solution?