Multiple buyers report being scammed by stores operating on Shopify subdomains (myshopify.com) and advertised via Facebook, with one noting a favorable ScamAdvisor score likely due to the trusted parent domain. The core question is whether Shopify can proactively prevent or stop such scams and protect consumers using its platform and payments (Shopify Payments).
Community guidance focused on consumer recourse: report the merchant to Shopify and contact support, dispute charges with the payment provider (credit cards favored for chargebacks), and report fraudulent ads to Facebook.
Updates from victims indicate limited help from Shopify: a templated response was shared (screenshot attached), shops remained online during “investigations,” and support cited data privacy. One user lost $830 (Dec 27, 2023) and felt Shopify/Shop app shifted blame, alleging promotion of the scam.
Further outcomes: direct debit payments were not reversible, unlike credit cards; skepticism persists about Facebook ad reporting effectiveness. Some consider filing police reports, though expectations are low.
No confirmed takedowns or policy changes were reported. The discussion remains unresolved, with key open questions on Shopify’s proactive anti-fraud measures.
Summarized with AI on December 13.
AI used: gpt-5.
I was scammed using a fraudulent store hosted on Shopify (https://kkstore1596.myshopify.com/). The store was advertising its products at a discounted price on Facebook and using Shopify to promote the scam. They scammers are using the online payments feature from shopify. The website rating on scamadvisor is also very good becuase they are using myshopify as the parent domain. Is there anything that shopify will do to ensure the general public is not targeted using their brand name and trusted platform?
Hi Treed, I followed your suggestion but seems like Shopify is supporting these actions and has pre-written templates to deflect emails from customers trying to highlight such malicious activities. Here is their response.
I also got scammed of December 27 th 2023 from a Daounzi shop with a Shopify address they stole 830.00 dollars from my kids Christmas this year and Shopify and the shop app both say well should have knew who you were buying from instead of we are sorry and will get to the bottom of it. Yet they promoted the store and item I was looking for. So they are scammers in themselves my kids are so sad and confused so please people do not use that app ever and do not buy from anyone with the email martijaniel@gmail.com
Dispute the charge on your card, if recommended by the Shopify support team
I paid direct debit which can not be disputed… but yea that’s would be the best since the credit card company gets he money back in a heartbeat…
