So my teammate subscribed for shopify trial. and after that we went inactive and the plan started taking monthly bills. Can those Inactive monthly subscription that have been withdraw from the bank account of my friend be refund? Will shopify show kindness and refund the wasted money?
you guys can check the inactivity of the store that it was not used or edited the past months. Thanks
Hi there @Stefan4kk .
I am sorry to hear your teammate is considering closing their store - I’d be happy to help with some advice or ideas to help with the store?
Once a store has been fully closed, we can usually refund the most recent Shopify subscription fee as a gesture of goodwill - however all refund requests are taken on a case-by-case basis. The process for this would be to fully close the store, and then reach out to our live support team to request the refund. I can walk you through these steps:
In order for payments to stop completely, you must elect to close your store. You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, for a store with no outstanding invoices. The steps are as follows:
From your Shopify admin, click Settings, and then click Plan and permissions or Account.
In the Store status section, click Sell or close store.
Click Close store.
Enter your password to continue.
Select a reason from the drop-down menu and then click Close store.
To confirm that your store is closed, you can go to your store’s URL and see that your store no longer appears.
If you choose to re-open your store within 30 days of closing it, then Shopify guarantees that all of your store’s data and configuration information will be preserved. Shopify can’t guarantee that any data will be preserved more than 30 days after closing your store.
If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.
Once you’ve completed this, you can then reach out to live support to request the refund. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.