Can Shopify retrieve payouts sent to incorrect bank details?

Shopify Discussion
1

I have changed my bank details over and think I have inputted them wrong. The payouts have been sent but no money has reached my account. Does anyone know if shopify can retrieve this money if it’s gone to another account. I’ve been waiting for someone to contact me from shopify for 4 hours

2

Hey @FrancescaK .

Thanks for reaching out.

I appreciate the information that you have shared with us as that is very helpful! Just to gather a bit more context, did you happen to reach out to our live support about this situation?

Since I cannot authenticate you for the store over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, if you have not reached out to our live support directly, I would suggest logging into your online store using our Contact Us page. This will allow us to securely verify you as the store owner.

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.

Looking forward to your response.

3

Hi
I have contacted via the live support this morning, but nobody has got back to me yet. I am going out of my mind and just wanted to know if there has ever been any other cases like this and any reassurance that it can be resolved.
Thanks
Francesca

4

Hi
I have contacted via the live support this morning, but nobody has got back to me yet. I am going out of my mind and just wanted to know if there has ever been any other cases like this and any reassurance that it can be resolved.
Thanks
Francesca

5

I have contacted them at 7am this morning and have waited 7 hours now for them to get back to me. I can’t believe there is not a phone number to call.

6

What does that mean please

7

Hey [email removed]FrancescaK.

Thanks for the quick response in this matter.

If you have been in contact with our live support regarding this situation, I can assure you that the matter is being looked into. With that being said, I do not have any access to account specific information from the Community forums so I am unable to check the status of this.

I would suggest waiting up to two business days to hear back regarding the payout. They will be able to provide you with additional information and insight with an update on the situation.

Let me know if you have any questions.

8

https://francescacouture.co.uk/?_ab=0&_fd=0&_sc=1