Can Shopify send SMS notifications for new orders?

Payments + Shipping & Fulfilment
1

Hi, Not sure if this is the right place to post. Can Shopify send text/SMS notifications to the shop owner/staff when a new order comes in? I see where email notifications are set up, but I do not see an option for a text notification. Thanks

2

Hi there,

Please check Airnote SMS Notifications
here it is https://apps.shopify.com/airnote-notifications.

We also provide 10 Free SMS and WhatsApp notification credits for testing.

if you could please let us know your country so we could whitelist for sending notifications.

Let us know if we could help you.
You can always reach out to us at support@airnote.in

Best.

3

Short answer for anyone finding this from search: no, Shopify has no native SMS notification for new orders, and that’s still true in 2026.

What exists natively:

  • Email staff notifications — Settings > Notifications, on or off per staff account
  • Push notifications via the Shopify mobile app
  • Shopify Flow for scheduled digests. Since May 2026 the Get analytics data action runs ShopifyQL, so daily or weekly summary emails are straightforward to build. Still email, not SMS

For actual SMS or WhatsApp you need either a webhook into Twilio (or similar), or a third-party app. Worth noting that messages to your own number are much simpler than messages to customers — the latter requires approved templates on WhatsApp, the former doesn’t.

Disclosure: I built WhatsReport for that second case — order alerts and daily summaries to the merchant’s own WhatsApp. Not a customer-messaging tool, so if that’s what you’re after, this isn’t it.