I can understand how this would be a frustrating situation to be in, especially given that your payments have been on hold for more than two weeks which can be impactful to you and your business. As per our Terms of Service, we do hold the right to review and verify stores on an ongoing basis to ensure they adhere to our policies.
Based on the details you have provided, it sounds like the document provide may not have been what our teams were looking for. This can happen if the document is expired, the incorrect document is provided, or if the image is blurry, or not containing the full document. In any case, this can be resolved through an escalation which our Support teams have done on your behalf.
Our Account teams aim to review escalations within 24-72 business hours; however, there may be a delay in hearing back as the turnaround time heavily relies on the number of tickets our team is handling. Nevertheless, you will be the first to hear back as soon as your ticket has been reviewed.