Peter,
Please re-read your policy. This is the exact qoute.
"We reserve the right to hold funds in your Shopify Payments Account while awaiting the information requested above. "
You are violating your own user agreement. It states you have a right to hold our funds WHILE AWAITING THE INFORMATION REQUESTED.
But after we send you the information, which we did immediately, you are still holding the funds.
So you are not AWAITING the information any longer, but our funds are still on hold.
Do you not see the problem here?