Can someone please help me? I purchased a custom domain through Shopify, but I’m afraid I might’ve made a mistake or something because it won’t show up on the web. Only the default domain is working and I just spent money on a domain and it doesn’t work and it’s frustrating me.
Hey @stellartrail ,
Welcome to the Shopify Community!
If this domain has been purchased through Shopify and is the first domain that you have added, then it should have automatically configured to be the web address that’s displayed to customers. Would you mind sharing your website URL with me so I can take a closer look?
After you buy a domain, you must verify your email address to complete your domain registration. Check your email account for several emails from Shopify that you need to review. These emails include details about the following:
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confirming your purchase
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verifying your email address
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managing how your data is shared.
If you don’t receive an email about verifying your email address, then check your email inbox’s spam folder or resend the verification email from your Shopify admin. If you don’t verify your email address, then your domain might be suspended.
For further guidance, please watch the instructional video below on purchasing and connecting your Shopify managed domain:
Look forward to hearing from you!