Topic summary
A user is encountering a PayPal error (shown via screenshot) when processing transactions on their Shopify store.
Suggested troubleshooting steps:
- Clear browser cache and cookies, then reboot the browser
- Check the PayPal dashboard for account issues
- Review the Abandoned Checkout section in Shopify admin for additional error messages
- Verify whether customers are also experiencing this issue
Next steps if unresolved:
- Contact PayPal Support directly for further assistance
The issue appears to be either a PayPal account configuration problem or a technical glitch with PayPal’s service. The discussion remains open with no confirmed resolution yet.
Hi, @TrendMarket .
Welcome to the Shopify Community.
The error message could be due to a variety of reasons such as an issue with the PayPal account, or a technical issue with PayPal. Could you advise if customers are experiencing this issue? Additionally, I recommend checking your PayPal dashboard and the Orders > Abandoned Checkout section of your Shopify admin for any other error messages.
In the meantime, could you try clearing your cache and cookies and rebooting the browser?
If the issue persists, you may need to contact PayPal Support for further assistance.