Hi,
I have a trouble with shopify payments , can you check it ? www.chevaliere-royale.com Il looks actived but i need to change it . Thank you
Topic summary
A user is experiencing issues with Shopify Payments on their store (chevaliere-royale.com) and needs assistance making changes, though the gateway appears active.
Support Response:
- Requested clarification on specific issues and error messages
- Provided link to Shopify Payments setup documentation
- Attempted to test the checkout process
Identified Issues:
- The ‘Proceed to checkout’ button appeared greyed out and unclickable during testing
- Payment options were visible but checkout couldn’t be completed
- A terms and conditions checkbox is present, possibly from a theme setting or app
Next Steps:
- User needs to confirm if they can reach their own checkout
- Clarification needed on whether customers are also experiencing these difficulties
- Further troubleshooting pending additional information from the store owner
Hi @Hkn150979
Welcome to the Shopify Community!
Thanks for reaching out here for help. I understand you have some concerns about the Shopify Payments gateway on your store.
Can you confirm what sort of issues you are experiencing? Are you seeing any errors or warning messages in your Shopify admin that would suggest there are problems with the payment gateway setup?
We have some information here our our help center that explains how to set up Shopify Payments. Feel free to check that out and let me know if there is anything about the setup that you are unsure about.
I tried to test your checkout to see what payment options appear, however I wasn’t able to as the ‘Proceed to checkout’ button was greyed out and not clickable. I see that you have a terms and conditions checkbox - is that from an app or a setting within your theme maybe? Can you confirm if you can reach your own checkout, or if you are having difficulties with this also?
Once you get back with more information, I would be happy to troubleshoot this further with you.
