Is it possible to issue a store credit instead of a refund according to the new rules of Shopify? Our client asks us to provide them a store credit service so instead of refunding money to their customers they want to give their customers store credit to use for shopping for another product. Accor…

Can’t you cancel the order but not refund, then issue them a gift card in the same amount?

Thanks for your solution, I tested it but it’s not working. When we cancel a fulfilled order we have two options: Refund or Refund later. which means we can not cancel without refunding. [persifund_0-1679661406431.png]

Hey @persifund ! Thanks for reaching out and this is a great question! Shopify does not yet support store credit. What I would suggest to your client here is to issue a free gift cards on the amount of the refund. We have a help tutorial here on issuing gift cards to customers. If that is not a s…

Hi Maz, If we issued a gift card to cover the store credit provided, how do we remove the balance owed to the customer on the order? By selecting “refund later” it doesn’t refund the money but it shows we still owe them money, even after a gift card has been issued.

This lack of simple commerce function remains unresolved by Shopify. The simple ability to return and exchange products requires a bunch of silly workarounds, which is crazy. :disappointed_face:

Hey @Mark-G-Travers Thank you for joining the conversation. I would love to better understand the issues you may be facing when processing returns or exchanges. Shopify has drastically expanded our capabilities in those areas since this thread was initially created. For full transparency, we still …

Hi @Shay , Thanks for replying to this thread. I’ll jump in with my take on the situation and missing feature, since I think it’s close to the problem that @persifund reported. I’ve just started looking into the “Self-serve returns” feature and for the most part, it looks great. But when it comes …

Hi @Shay , With the introduction of new customers account and store credit, can we built an app similar to the third party apps suggested by @Maz ? Will this violate the “Apps that provide refunds - Your app must not offer methods for processing refunds outside of the original payment processor.” C…

Hi @Shay @Sudhir , I wanted to follow up on the earlier question by @Sudhir regarding building an app similar to the third-party apps suggested by Maz. Do we have any updates on whether this approach would comply with the policy, given that other apps issue refunds via gift cards or discount codes…

Can store credit be issued instead of refunds under new eCommerce rules?

Shopify Discussion

Marcus_Frasier March 24, 2023, 1:09pm 4

Refund Later is the option you want. It means don’t refund now. You’re refunding “later” via gift card.

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Can store credit be issued instead of refunds under new eCommerce rules?

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