Can’t Configure Image Banner in Dawn Theme – Possibly Due to Custom Code Changes?

Store Design
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Topic summary

A Dawn theme user is experiencing issues configuring the image banner section—changes made in the theme customizer either don’t display correctly or don’t take effect at all.

Suspected cause:
The user previously made custom code edits to the theme’s layout and believes these modifications may be interfering with the banner settings.

Key questions raised:

  • Can prior code customizations cause this issue?
  • How to troubleshoot or reset only the banner section without affecting other customizations?

Community responses:

  • Multi-market check: Verify that edits are being made in the correct market/locale, as multi-market setups can cause confusion about which version is being modified.
  • Store verification: Confirm the correct store is being customized in the theme editor.

Status: The discussion remains open with no definitive solution yet. Further diagnosis may require reviewing specific custom code changes or providing more details about the desired banner customization.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

I’m currently using the Dawn theme on my Shopify store, and I’m having trouble configuring the image banner section properly. No matter what I do, it’s either not displaying as expected or not responding to the changes I make in the theme customizer.

I should mention that I had previously edited some of the theme’s code to customize certain parts of the layout. I suspect those changes might be interfering with the banner settings, but I’m not entirely sure.

Has anyone faced a similar issue?

Could those previous code edits be causing this problem?

What would be the best way to troubleshoot or reset just the banner section without losing everything else?

I’d really appreciate any help or guidance—thanks in advance!

my store: www.edalijewellery.com

1 Like
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Hi @uggursj

If you have multiple markets on your store then please make sure you edit image in the correct market.

Screenshot 2025-04-16 at 08.56.36.png
Screenshot 2025-04-16 at 08.56.36.png2270×928 135 KB

3

Hi @uggursj

I am from Mageplaza - Shopify solution expert.

Please make sure you’re checking the correct store that you’re customizing the Image Banner for. Also, if there’s something specific you’d like to customize, please let me know.