hi, i am trying to close my store down and when i do it says that the password is incorrect but i am putting the correct password in any help or suggestions it is very frustrating.
many thanks.
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Hi,** @Flout **.
Are you able to double check that the correct password, for the correct account, is being inputted?
You can also try to close your store via incognito or private windows to rule out any browser issues, just in case this is something that’s affecting the store closure page.
If you’ve ensured that you’re entering the correct password for your Shopify store, you can get in touch with our live support team so that we can take a look at your account from our end and provide next best steps. We aren’t able to do this via the Community Forums, so you’ll need to contact our team via our help centre here. Once you’ve logged in to your store on our help centre (or selected the Continue without logging in option), you can type in your question or the topic you need help with. After that, you should see the Get Support heading at the very bottom of the page, and you can click Continue to start a support request. From there, our support team can assist with your query further.
Out of curiosity, is there a particular reason that you’re looking to deactivate your Shopify store?
many thanks i have worked it all out 
i am closing my business down for a while.
Same issue…
Hi @Ahmaddropship .
As passwords are case-sensitive, are you able to double check that the one you’re typing in is correct?
If you’re still having issues, you can follow the troubleshooting steps below:
- Try to close your store via an incognito window
- Or, you can use your usual browser but to clear the browser’s cookies and cache before closing your store
- You can also try another browser. For example, if you’re using Safari, you can try to close your store on Chrome or Firefox
- You can also try to use another device, such as a different computer or laptop
If your issue persists however, you can contact our live support team via the help centre here so that we can look into this matter from our end.
Before closing your store however, I recommend going through our list here for some of the things you should consider.
1 Like
hey im having the same issue. i cant deactivate my shopify store. It keeps saying my password is incorrect. is there anyway i can view my password and deactivate it.
Hi, @mujtaba117 .
If you’re still unable to close your store after following the instructions on my replies above, you’ll need to contact our Live Support team. There isn’t a way to view the current password on your store, however our Live Support team can help look into your account and provide the next best steps to fully close your store.
Please login to your store on our help centre here, and select the topic that best fits your situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.
hi, i am trying to close my store down but i am facing this issue you have reached the maximum number of passwoard attamped
i am putting the correct password in any help or suggestions it is very frustrating.
many thanks.
Thanks for bringing this to our attention, @shahtaj .
Have you tried contacting our Live Support team about this? If you haven’t already done so, please get in touch with our team via the Help Center here. We’ll be able to help look into the situation in more detail and further assist in closing your store.