When trying to add stripe it gives the option to add Apple Pay. But when I press to add it and go off it just says I haven’t saved it. Everything else with stripe works but this doesn’t. Contacted both Stripe and Shopify and they both point to each other for a solution so I’m stuck. Has anyone had this issue and could you find a solution? On Stripe it says I need to verify it to use Apple Pay by adding a file to /wellknown, but shopify doesn’t let us access this so not sure what to do.
Topic summary
Main issue: Apple Pay cannot be enabled when using Stripe on a Shopify store. Attempting to add Apple Pay appears not to save in settings.
Key blocker: Stripe requires domain verification for Apple Pay by hosting a verification file in the /.wellknown path. The store owner states Shopify does not provide access to place this file, preventing verification. (“Domains not verified” shown in Stripe.)
Actions tried: Multiple contacts with both Stripe and Shopify support; each referred the user to the other with no solution. Another merchant reports the same experience despite trying multiple approaches.
Impact: Reported significant drop in conversion rate due to lack of Apple Pay.
Current state: Apple Pay is listed as “supported,” but cannot be activated because the domain remains unverified in Stripe. No confirmed workaround provided in the thread.
Open questions:
- Is there an app/add-on that can facilitate Stripe’s payment methods or handle the Apple Pay domain verification step on Shopify?
- Any method to complete verification without direct access to /.wellknown?
Status: Unresolved and ongoing.
Same problem here. I’ve tried everything.
No solutions provided from both Shopify and/or Stripe.
So frustrating. I see plenty of stores in the same industry as me using stripe so it must be possible. Really hope we get some help with this as it’s completely tanked my conversion rate.
I already have stripe connected on shopifys payment settings, but it doesn’t allow me to enable Apple Pay on there. Could you explain further?
See on there it says Apple Pay is supported, however it says on domains it’s not verified and needs to be in order to be used.
Is this some sort of add on or app? That allows you to get your stripe payment methods?
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