Can’t login to stop payments

Hello I’ve had to create this account because I needed to talk to someone and I can’t login to my shop account. I desperately need payments to stop, I’ve been charged for around 6-8 months since I stopped selling on my shop and I can’t get into my account to stop the payments, I’ve been charged £25 a month for something I haven’t used for ages! I tried to email but it was ignored. My shop was BebeVinyls… it keeps asking for recovery codes which I no longer have access to, I can’t even use fingerprint because I have a new phone. Please help!