Can’t upload product images

Store Design

Topic summary

Main issue: The OP can’t upload product images from their phone because the phone’s photo-permissions setting for Shopify no longer shows “Allow full access.” Only “None” and “Add Selected Photos” appear, preventing straightforward uploads.

Impact: They’re unable to add product images to their store and report difficulty contacting support, expressing strong frustration.

Responses/Advice:

  • One participant suggests a workaround: upload product images using a laptop/PC. They offer further help if needed.

Status: Unresolved. There’s no confirmed cause for why the “Allow full access” option disappeared on the phone, nor an official fix shared in the thread.

Key open questions:

  • Why the full-access permission is missing on the phone and how to re-enable it.
  • Whether this is a device/OS-specific change or a Shopify app issue.
Summarized with AI on December 14. AI used: gpt-5.
1

I am furious right now and honestly feeling like a complete fool for even continuing to support this company and use their service. There is absolutely no customer support to talk to, and things just keep seeming to get worse and worse!

I am attempting to upload an image of my product to my website, but I no longer have the option on my phone settings to allow Shopify access to my photos! What the hell is going on?

There are only “none” and “add selected photos” options, and the original “allow full access” button has completely disappeared.

I’m sitting here unable to contact support about it, unable to upload my images to sell anything, and filled with the rage of a thousand suns over this.

can anyone please help me? Thank you.

2

you need to upload your products images using your laptop or Pc if you need further help then feel free to reach out me