I have been waiting over a week and a half for Shopify to verify my business information. It tried to auto verify with the IRS and that didn’t work so now I’m waiting on Shopify to verify. I check on it every couple of days and I’m just told I need to wait a few more days each time. I’m really growing tired of this and need to get verified so I can operate my store. They refuse to send me to a supervisor or give me any sort of information as to what’s going on, just tell me to keep waiting. How can I get through to a supervisor who can get this resolved quickly? I’m really wondering if I made a mistake choosing this platform over another.
Topic summary
A merchant has been waiting over a week and a half for Shopify to verify their business information after automatic IRS verification failed.
Current Status:
- Manual verification is in progress
- Support repeatedly asks the merchant to wait “a few more days” without providing specific timelines
- No access to supervisors or detailed information about the delay
Impact:
- Store cannot operate until verification completes
- Merchant is questioning their platform choice
Community Advice:
- Verification issues typically require extended time to resolve
- Follow up via live chat rather than email/tickets to avoid being pushed further back in the queue
- Only Shopify support has visibility into account-specific verification status
Resolution Status: Ongoing - no timeline provided for completion
Based on experience, issues like this will take time to be resolved. They are the only one who has a better view of your account so, the best course of action is to follow up on your case from time to time. It is better to follow up via live chat instead of ticket or email to avoid making it further on the queue.