Can’t verify my personal address

Shopify Discussion

Topic summary

Issue: A merchant with a U.S.-registered LLC living in Jordan cannot get personal address verification approved. They tried a utility bill, health insurance, and ID, and say multiple support contacts have not yielded a response.

Support channel advice: Use Shopify’s live chat via help.shopify.com and request a human agent.

Suggested proof and address strategies: Submit recent bank or credit card statements showing name and address; provide a lease agreement (Jordan or U.S.); translate and notarize any non-English utility bills; use a notarized affidavit confirming the address; consider a U.S.-based virtual mailbox service (e.g., Earth Class Mail, Anytime Mailbox) that provides a physical mailing address Shopify might accept. A virtual mailbox is a service that receives mail at a U.S. address and forwards or scans it for you.

Escalation: Persist with support and consider outreach via social media; consult a U.S. business advisor familiar with Shopify if issues continue.

Status: No confirmation of resolution; discussion remains open.

Summarized with AI on December 19. AI used: gpt-5.
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I can’t verify my personal address

i I have a registered llc in the us and I live in jordan

I’m trying to verify my personal address, I have tried a utility bill, health insurance and any id, I also have contacted support many times but no one came back to me

1 Like
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Hi Eusuej,

Your best bet is the live-chat: https://help.shopify.com/en , then ask to speak to a person.

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  1. Virtual Mailbox: Use a U.S.-based service like Earth Class Mail or Anytime Mailbox, which provides a physical address that Shopify might accept.

  2. Financial Documents: Try submitting recent bank or credit card statements showing your name and address.

  3. Lease Agreement: If you have a lease (in Jordan or the U.S.), it could work as proof.

  4. Translated Utility Bills: If your bills aren’t in English, get them translated and notarized.

  5. Affidavit: A notarized affidavit confirming your address could also help.

  6. Follow Up with Support: Keep trying with Shopify support, and consider reaching out via social media for a quicker response.

If you continue to have issues, consulting a U.S. business advisor familiar with Shopify might be the best next step. Let me know if you need further assistance!