Hi there,
my shop is nearly finished but I have found a new road block that I need some advice on please.
I sell printed products and digital downloads so one listing will feature both physical products and a download option.
If the customer chooses a digital download I need the delivery to be FREE, whilst a physical product will cost £4.95 to deliver.
Currently when i go into my saved delivery profiles it says ‘doesn’t ship’ next to the product listings i am trying to select.
Any pointers would be great. Thanks
Hello @vancouver_k
yes, it’s possible you can create two shipping profiles in your shipping
where you can select the variant and set the rates as you want
you can try it if need any help please let me know i will share some screenshots of steps with you
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Problem:
You want to sell both a digital and a physical version of the same product, but need:
Best Solutions:
1. Create Two Products (Recommended):
-
One for Digital Download (no shipping)
-
One for Physical Product (£4.95 shipping)
-
Link them in the descriptions (“Want the digital version? Click here”)
2. Use a Shipping App (if you need one listing):
3. Deliver Digital Files:
- Use Shopify’s free Digital Downloads app to send files automatically
Let me know if this support ASAP
or drop your store URL for more clarification…
hi there 
you can simply create a variant “Do you want to buy the physical product or the digital one”?
option 1 : physical
option 2 : digital
then you would update the digital variant to simply uncheck “this is a physical product” which will remove the shipping fee 
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hi there,
screenshots would be great if you don’t mind. Thank you
Thanks for your reply. Where do I find “this is a physical product”?
I already have a variant where customers can select unframed print, framed print, digital download etc, but can’t see where to uncheck “this is a physical product”. Thanks for your help